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Utility Billing customers with large past due balances are encouraged to set-up a payment plan. A payment plan allows customers the opportunity to pay off large bill balances to keep their utility account in good standing. With a payment plan, the past due balance is spread out over a specific period of time. This amount is known as a monthly installment payment. Customers are required to pay the agreed upon monthly installment, in addition to paying their monthly utility charges in full by the bill due date each month. For more information please call the Utility Billing Department at 219-374-7000.